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ANEW Hotel Centurion Conference Centre

Reflecting on the COVID-19 pandemic

A year of adaptation and change It’s been just over one year since the COVID-19 pandemic hit South African shores. Kevin Burley, Operations Director at ANEW Hotels & Resorts, reflects on its effects on businesses and what he has learnt in the face of the pandemic. It goes without saying that COVID-19 has had a…

Like Father, Like Son, by Clinton Armour

Key Takeaways ANEW’s CEO traces his business ethics back to his father’s timber business, not to hospitality. Being trusted with real decisions early on was the fastest way to learn how to run a business. Generational differences bring friction, but older, more conservative thinking keeps ambition grounded. Being intentional in every interaction, at work and…

SA hospitality industry

Adaptability is vital for the recovery of the South African hospitality sector

Key Takeaways Covid-19 hit hospitality hardest, but domestic travel gave local operators a way forward. ANEW shifted focus from government and corporate guests to leisure travellers with new needs. Safety, hygiene and guest education became core operating trends rather than temporary measures. Cloud-based systems improve the guest journey, but technology will never replace human interaction.…