PRIVACY POLICY

This website is run by Ingeli Group (Pty) Ltd. based in South Africa trading as ANEW Hotels & Resorts and with registration number 2015/142008/07.

ANEW Hotels shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third-Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

PAYMENT POLICIES

All transactions will be processed in South African Rands (ZAR).

ANEW Hotels & Resorts reserves the right to change pricing at any time without prior notice.

Deposit Policy:

Hotel Reservations should be guaranteed  – please see payment terms and conditions at the time of the booking process on the specific rate booked.

Full prepayment must be received within 48 hours from reservation confirmation to guarantee a booking.

ANEW Hotels & Resorts Reserves the Right to cancel any non-guaranteed bookings at their discretion, Guests will be notified.

ANEW Hotels & Resorts accepts all major credit cards and EFT payments are permitted. Proof of payment with confirmation number as reference must be sent to the relevant Hotel via the e-mail address provided on the booking form.

All Peak Periods, which includes long weekends, Easter and Christmas Holidays, will require full prepayment to guarantee the booking. This will be non-refundable in the event of cancellation within 30 days of arrival. Should full prepayment not be received within 48 hours after receiving confirmation, ANEW Hotels & Resorts reserves the right to cancel the booking.

The Credit Card used to guarantee the booking needs to be presented upon check in.

Cancellation Policy:

Cancellation is permitted up to 24 Hours in advance without penalty. Same day cancellations for reservations booked on prepayment terms must be cancelled before 12:00 noon to avoid the full stay’s charge.

ANEW Hotels & Resorts reserves the right to apply separate policies on individual rates – please refer to the cancellation policy on the Room Rate at the time of booking.

All Peak Periods, which includes long weekends, Easter and Christmas Holidays, will require full prepayment to guarantee the booking. This will be non-refundable in the event of cancellation within 30 days of arrival. Should full prepayment not be received within 48 hours after receiving confirmation, ANEW Hotels & Resorts reserves the right to cancel the booking.

ANEW Hotels & Resorts reserve the right to amend and update policies at their discretion.

A no show fee will be charged in the event of a Guest not arriving at the specific hotel. It is the Guest’s responsibility to notify the hotel in writing of any cancellations.

The no show fee will be equal to 1 nights’ accommodation charge. If the reservation was guaranteed by any form of payment at the time of the reservation, this will be forfeited.

In the event of ANEW Hotels & Resorts needing to process a refund, the specific hotel in question must be contacted directly.

Arrival Policy:

 Following the amended Immigration Act (NO.13 of 2002), it is a legal requirement for all hotels in South Africa to keep information containing details of all Guests provided with lodging accommodation.

All Guests are required to provide proof of identification upon check in.

A copy of your Identification Document, Drivers Licence or Passport will be made upon check in.

The Credit Card used to guarantee the booking must be presented upon check in.

ANEW Hotels & Resorts will not accept EFT Proof of Payments for bookings made and arriving from Friday to Sunday.

All rooms are Non-Smoking Rooms.

REFUND POLICY

Non-Refundable Rates

Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. Booking will be non-refundable on cancellation or amendments.

Refunds are only processed if reservations are cancelled within the cancellation time.

 EFT:

  • Refunded via the bank
  • Guest needs to provide banking details – Bank statement or cancelled cheque verifying banking details
  • Hotel will process – refund will take 7 working days to process

Credit Card:

  • Refunded via speed point
  • Copy of front and back of card
  • Id Document or Driver Licence verifying details
  • Hotel will process – refund will take 7 working days to reflect – given the bank the guest banks with

All portal payments will be a 100 % cancellation fee and will not be refunded.

PAYMENT METHODS

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the ANEW Hotels bank account, the details of which will be provided on request.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.Card acquiring and security Card transactions will be acquired for ANEW hotels via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

EFT (Electronic Fund Transfer)

EFT’s can be paid directly into the hotel’s bank account, please use your booking/confirmation number as reference when making payment.

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please use your booking/confirmation number as reference when making payment.

SECURITY POLICY

  1. PayGate process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate PayGate to obtain confidential information.
  2. PayGate is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayGate Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. PayGate continually reviews and enhances its security in line with technological changes.
  5. Customer details separate from card details Customer details will be stored by ANEW Hotels & Resorts separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Country of domicile

This website is governed by the laws of South Africa and ANEW Hotels chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

Updating of this Privacy Policy

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to ANEW Hotels & Resorts and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by ANEW Hotels & Resorts for any civil action or any legal action deemed necessary against me.

Good and services

ANEW Hotels & Resorts is a business in the hospitality industry that offers guests accommodation.

Responsibility

ANEW Hotels & Resorts takes responsibility for all aspects relating to the transactions, including sale of rooms sold on this website, customer service and support and dispute resolution.

Variation

ANEW Hotels & Resorts may, in its sole discretion, change this agreement or any part thereof at any time without notice

Delivery Policy

Subject to availability and receipt of payment, requests will be process immediately, and the guest will receive an email with confirmation of all booking details, including but not limited to check-in and check-out dates, and booking reference number.

CONTACT DETAILS

Head Office

39 Hilton Avenue, Hilton, Kwa-Zulu Natal, South Africa 3245

Tel: +27 (0) 33 343 4966

P.O Box 741 Hilton 3245