Hospitality Learning & Development Facilitator
Based at ANEW Hotel Centurion, Head Office

DUTIES & RESPONSIBILITIES (Includes, but not limited to)

  • Responsible to create, manage and deliver detailed training on the company products, services, standard operating procedures and learning interventions.
  • Maintain a positive working relationship with General Managers, Head of Departments, and team members throughout the group.
  • Work closely with the General Managers, Head of Departments and Group Operations Manager to drive targeted training programs within the hotel and head office teams.
  • Run induction program and train new staff on all our hotels and the regions within which we operate.
  • Drive and maintain company Culture, vision, mission, and values within all team members.
  • Foster a culture that promotes a passion for the hospitality industry and personal growth in general.
  • Follow-up training, provide feedback & skills level reporting to the respective line managers.
  • Design and Develop training programs and material for a variety of audiences eg. online platforms and classroom-based audiences.
  • Provide training support to the company.
  • Assessing product knowledge and skills levels, planning upskilling, and elevating the awareness and a culture of learning in our business.
  • Maintain the Learner Management System/database for Skills Development and Training information.
  • Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
  • Assist in the development for company policies and procedures.
  • Create and audit documentation, videos and e-learning courses that facilitate training on the various platforms that the business uses.
  • Extensive travelling for extended periods of time.

REQUIREMENTS OF THE POSITION

  • Computer Literate – Specifically MS Office (Word, Excel, PowerPoint).
  • Minimum of 5 years’ experience within the hospitality industry.
  • Adequate knowledge of training/learner management systems.
  • Understanding of South African Skills Development Legislation beneficial.
  • Conduct outcomes-based assessment or similar qualification preferred.
  • Proven English literacy and fluency.
  • South African Driving License and own vehicle preferred.

Should you believe you have the required skills & experience, please send your CV with the completed Internal Application Form by no later than 26 May 2023. Only shortlisted candidates will be contacted. If you have not received feedback in 14 days, please consider your application as having been unsuccessful.