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GENERAL TERMS & CONDITIONS FOR RESERVATIONS

• You warrant that by making this booking, you are over the age of 18 and that all information given by you to ANEW Hotels & Resorts is accurate, true and correct.

• Whilst every effort is made to update the information provided on this Website, ANEW Hotels & Resorts accepts no liability for the accuracy and / or completeness of the information provided.

• ANEW Hotels accepts no liability for any loss or damage to your computer or interception, or use, of your credit card information howsoever caused.

• These Terms & Conditions shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise.

• These Terms & Conditions constitute the entire agreement between the parties.

DEPOSITS, PRE-PAYMENTS & CANCELLATION POLICY

• This booking requires a credit card, to confirm your reservation.

• When making this reservation, the booking will be secured by making payment in full for accommodation (The Deposit).

• Guests will not be checked in until the reservation has been paid for in full. All extras will be settled on departure.

• In the event that this reservation is cancelled within 24 hours of the day of arrival or if the reservation is not taken up, one night’s accommodation will be charged.

CONDITIONS OF RESIDENCE

• The guest will be required to sign the registration card on arrival and he/she agrees to the Terms & Conditions of residence and will be personally liable for all amounts arising from the residence of him/her self and / or his/her party at the Hotel.

• No food or beverage may be brought into the Hotel without the prior written permission of the General Manager.

• Neither the Hotel, its owners, their agents, contractors or employees shall be held liable for any loss, damage, destruction, injury or death which may be caused to any person or the assets, property or any other item of equipment or the likes thereof which may occur as a result of any foreseen or unforeseen event or any act or omission on the part of the Company, its owners, their agents, contractors or employees.

Wireless Terms of Use & User License Agreement/Disclaimer

We offer public wireless Wi-Fi internet access services (the Service) to our Guests. This Service allows You to access the internet by connecting a wireless enabled device to Our network resources. Guests seeking to use Our network agree to the following terms of use (Terms of Use):

  1. When and as available, we will allow You non-exclusive Wi-Fi connectivity while on Our premises. However, we do not guarantee You an internet connection; the bandwidth provided shall be at our sole discretion and Your usage may be terminated by Us at any time without further notice.
  2. While we may agree to troubleshoot any connectivity problems on our network, we will not provide technical assistance for any devices not owned by Us. Any assistance you might receive from us is strictly on an as is basis, without any warranties or representations.
  3. The Services may be used for lawful purposes only. Internet access through Our Wi-Fi Service is filtered, may be monitored, and We may block or restrict access to certain websites based upon Our security policies in place from time to time. Any content deemed illegal, inappropriate or unethical, including but not limited to content considered by Us to be copyrighted, protected by trade secret regulation, threatening, defamatory, pornographic, illegal or terrorist in nature, may be blocked. Use of Our Wi-Fi Services for activities deemed by Us to be illegal may be recorded, traced and turned over to the appropriate local, state or federal law enforcement authorities. However, this right to monitor in no way creates an obligation or duty on Our part to monitor Your access and Your access to any content through Our Service in no way implies or warrants the content is either legal or appropriate.
  4. From time to time We may monitor the exchange of content through a Guests wireless access device as part of an investigation regarding the content and/or activities of internet usage (in search of hackers, those gaining illegal access to computer systems, and for network management). If pursuant to any such investigation We are granted or obtain access to any Guest device or content, We will limit Our access and use solely to conduct such investigation and We will take all necessary and reasonable steps to treat all such accessed content as confidential and will protect it from improper disclosure to any third-party or entity, using the same level of care to prevent disclosure or unauthorized use as We exercise in protecting Our own information of a similar nature.
  5. When using Our Service, you are giving consent to the use of cookies. Upon logging into Our Service you may provide some personal information, such as e-mail address. By providing this information You consent to allowing Us to periodically send to You e-mails about Our company, products and services. We will never sell or otherwise share Your e-mail address with non-affiliated companies.
  6. Using Our Service, you may download and upload content to and from Your wireless access device. Be advised that content sent to and from a wireless access device using Our Wi-Fi connection can be captured by anyone with appropriate technical knowledge. Although We incorporate wireless encryption technology into our Service, use of Our Service is at Your sole risk. We are not responsible for Your content whether it is personal and/or corporate in nature, and You assume sole responsibility for any theft, loss or corruption of Your device or content.
  7. We are not responsible for any loss of or damage to, your software and/or hardware, changes in configuration settings, security or data files while using Our Wi-Fi Services. We are not responsible for any virus, Trojans, worms, malware or any other malicious software infecting Your wireless access device while connected to our Wi-Fi network. We are not responsible for any power anomalies or other events that may cause damage to Your wireless access devices while using our Services.
  8. Your access to other devices on Our private network such as printers, copiers, fax machines, scanners, etc., is strictly prohibited.
  9. By agreeing to these terms of use you expressly understand that we may monitor all traffic in and out of our gateway and therefore may gain access to and/or gain knowledge of content transmitted to or by you while connected to our services. Our Wi-Fi services are provided – as is – we disclaim all warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. You agree to indemnify and hold us harmless from any claims resulting from your use of our Wi-Fi services. In no event will we be liable to you or any third party for any direct, indirect, special, incidental or consequential damages (including, without limitation, damages for loss of business/profits, data, hardware, or good will) arising out of the use of or inability to connect to the internet, even if we have been advised of the possibility of such damages.